FAQ
Where are you based in?
I am based in Quebec city in Canada. 🇨🇦
Do you take custom orders?
I am always open to new projects, so do not hesitate to contact me for commissions and I will see if it's something I can do!
You can also reach out if you want to buy one of my products in another size/color that I do not have listed.
Please send me reference pictures if you request any product I do not have on my store.
You can contact me here: https://www.bouquetsdelaine.com/pages/contact
How long does it take to process an order?
All orders are made-to-order and I don't always have everything in stock. They may require up to 1-2 weeks to be made before they are shipped off, depending on the amount of orders I have to make.
Where do you ship to?
For now, I only ship to Canada since I need to figure out all of the shipping logistics. Stay tuned, I will be shipping internationally soon :)
Do you accept returns or exchanges?
I do not accept any returns or exchanges.
However, if your item arrives damaged, if I forgot something in your order, if you received the wrong item, or you believe your order is missing please contact me!
We can get all that sorted. 🩷